Refund Policy

1. Order Cancellation

Because food is prepared immediately after an order is confirmed, we cannot accept cancellations once payment has been successfully processed. Please ensure your order is correct before proceeding to payment.

2. Eligible Refund Conditions

Refunds are only processed in the following cases:

• An order cannot be fulfilled due to stock running out after payment is confirmed.
• A technical error causes a double charge.
• The food received does not match the order (wrong item).

3. Refund Process

To request a refund, contact us via WhatsApp with your order reference code. Refunds will be processed within 3–5 business days via the original payment method.

4. Exclusions

We do not accept refund claims based on taste preferences or failure to pick up an order.

5. Contact

Refund inquiries can be submitted via the WhatsApp number listed on our profile or by email at support@guudo.id.