FAQ
Frequently asked questions.
Can stock run out?
Yes. We cook in limited quantities each day to maintain quality. Order early to avoid missing out.
How do I pick up my order?
Once your order is confirmed, come to the Guudo booth and show your reference code (e.g. GD-1234). Your order will be prepared right away.
How long does transfer confirmation take?
We confirm manually every day — usually within 1–2 hours during operating hours. You’ll receive a WhatsApp notification.
Can I refund or cancel my order?
Confirmed orders cannot be cancelled because ingredients are already prepared. See our full policy on the Refund Policy page.
What payment methods are available?
QRIS (GoPay, OVO, Dana, ShopeePay, etc.) and manual bank transfer.
Is there a minimum order?
No minimum order. You can order just 1 portion.
Is delivery available?
Guudo is currently pickup-only. No delivery service.